Transforming IT to a Value Center
VERITAS CommandCentral Service is a software
product designed to help organizations move toward a shared
services - or utility computing – model, where IT
acts like a service provider to its various customers.
CommandCentral Service allows IT to define services being
offered, present those services to consumers, measure
and report on service levels and resource usage and allocate
costs for services used. This product then becomes a portal
interface between IT and its consumers. The service levels
that consumers define subsequently map to service implementations
in underlying Symantec and non-Symantec products. In this
way, IT becomes more transparent, measurable and aligned
with the larger objectives of the business. VERITAS CommandCentral
Service facilitates the shift to utility computing.
Align IT resources with business priorities
VERITAS CommandCentral™ Service provides
centralized visibility into resource allocation, helping
IT ensure that the organization's most important applications
receive the service levels that they need. IT can also
assess the business and financial impact of IT service
delivery to the organization.
Improve service delivery for internal customers
VERITAS CommandCentral™ Service helps enable IT
to ensure that best practices are implemented consistently
across the enterprise. By centralizing business customer
interaction, from service order to request fulfillment,
IT is able to operate more efficiently and responsively.
Reduce cost of IT delivery across the organization
Because VERITAS CommandCentral™ Service
presents a clear cost/value analysis of IT services,
business customers can select the lowest cost services
that meet the performance and availability requirements
of their applications.
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Application
Performance